
Returns and Refund Policy
This Returns and Refund Policy applies to digital products and optional paid features offered by SoftSin Studios, including those processed through Paddle or other payment providers.
1. Digital goods
All products provided by SoftSin Studios are digital goods delivered electronically. Because digital content cannot be returned once accessed or downloaded, all sales are considered final.
2. Refund eligibility
Refunds may be issued at our discretion in the following cases:
- Accidental or duplicate purchases
- Technical issues that prevent product access or functionality
- Other exceptional circumstances approved by SoftSin Studios
3. How to request a refund
To request a refund, contact us at softsinstudios@gmail.com and include your purchase details and reason for the request. Refunds are processed through our payment partner Paddle, who may contact you directly to complete the transaction.
4. Processing time
Approved refunds are typically processed within 5 to 10 business days, depending on the payment method and your financial institution.
5. Non-refundable items
Donations, voluntary payments, and any purchases that have already provided access to digital goods or services are non-refundable unless required by applicable law.
6. Changes to this policy
SoftSin Studios may update this policy to reflect legal or operational changes. The date at the top of this page indicates the most recent revision.
7. Contact
For all refund or policy inquiries, please reach us at softsinstudios@gmail.com.